RETURN & REFUND POLICY

At MiGAFAS, your satisfaction is our priority. We offer a 30-day return policy on eligible non-customized items , giving you 30 days from the date you receive your order to request a return. Please note that eyewear with customized lenses is not eligible for returns or refunds due to personal preference, change of mind, or other customer-related reasons under our standard 30-day return policy. This website (migafas.com) and the MiGAFAS brand are operated by Mi Gafas Co., Limited , a company incorporated in Hong Kong. Returns, refunds, and warranty claims are handled according to the terms below and any applicable consumer protection laws. 1. Eligibility for Returns Our standard 30-day return policy applies to eligible non-customized products, including frame-only purchases. To be eligible for a return, your item must be returned in its original condition, without damage, scratches, alterations, or excessive signs of use. Reasonable indoor try-on is permitted for eligible non-customized products. Please return the glasses with their original packaging and included accessories. Proof of purchase or your order number may also be required. ❌ Customized Lenses – Non-Returnable All eyewear with customized lenses is not eligible for returns or refunds under our standard 30-day return policy due to personal preference, change of mind, dissatisfaction with the selected style, adaptation concerns, or other customer-related reasons. This includes, but is not limited to, single vision prescription lenses, progressive lenses, photochromic lenses, prescription sunglasses, and other lenses customized specifically for your order. Once lenses have been customized for your order, the glasses cannot be returned or refunded simply because you no longer want them or have changed your mind. Important: This restriction does not apply to confirmed errors caused by MiGAFAS, including incorrect lens production, defective products, or incorrect items. Such issues remain eligible for an appropriate resolution, including a full refund where applicable, in accordance with this policy and applicable consumer protection laws. ❌ Non-Returnable Items (Final Sale) Items specifically marked as Final Sale and certain custom promotional products, including models NF0001 and NF0002 , are not eligible for returns or refunds under our standard 30-day return policy unless they arrive damaged, defective, or incorrect, or where otherwise required by applicable law. ⚠️ Prescription Accuracy Notice Please carefully review your prescription information before submitting your order, including values such as SPH, CYL, AXIS, ADD, and PD where applicable. If you realize that incorrect prescription information was submitted, contact us as soon as possible at support@migafas.com . Before production begins: We will do our best to modify or cancel your order at no additional charge. After production has started: Customized prescription orders generally cannot be modified or cancelled. Prescription issues resulting from incorrect, incomplete, outdated, or invalid prescription information provided by the customer are not eligible for returns, refunds, or free replacement under our standard 30-day return policy or 365-day warranty, except where otherwise required by applicable law. 2. Return Shipping Costs & Responsibilities If the Return Is Due to Our Error If your order has an issue caused by MiGAFAS, including an incorrect item, a manufacturing defect, incorrect lens production, or damage attributable to us, we will take responsibility for resolving the issue. If a refund is requested for a confirmed issue caused by MiGAFAS, we will provide a full refund, including any original shipping fees paid at checkout. MiGAFAS will also cover reasonable return shipping costs when a return is required. Depending on your location and the circumstances, we may provide a prepaid return shipping label or reimburse approved return shipping costs. If the Return Is Due to Customer Preference For an otherwise eligible non-customized product returned due to personal preference, change of mind, an unsuitable frame size, or dissatisfaction with the selected style, the customer is responsible for return shipping costs. Original shipping fees paid at checkout are non-refundable for customer-initiated returns. Once the eligible returned product has been received, inspected, and approved, only the eligible product amount will be refunded. Please note that eyewear with customized lenses is not eligible for returns or refunds due to customer preference under our standard 30-day return policy. Prescription errors caused by incorrect information supplied by the customer are handled according to the Prescription Accuracy Notice in Section 1. Restocking Fees We do not charge restocking fees ($0) on accepted returns. Original Shipping Fees Original shipping charges are non-refundable for eligible returns requested due to personal preference or other customer-related reasons. If the return or refund is required due to a confirmed error on our part, the original shipping fees will be included in the full refund. Any exceptions required by applicable consumer protection laws will be honored. 3. How to Start a Return To request a return, please contact our customer support team at: support@migafas.com Please include your order number and a brief explanation of the reason for your return. If the item is damaged, defective, or incorrect, we may also request photos to help us evaluate the issue. Our team will review your request and determine whether the item is eligible for return, refund, or replacement under this policy. Once your return request is approved, we will provide clear instructions explaining where and how to send your package. ⚠️ Important Return Address Notice Please do not automatically return your glasses to the sender address shown on the original package. Our returns are handled through designated fulfillment and quality inspection facilities, and the correct return location may differ from the original shipping address. The appropriate return address will be provided after your return request has been approved. Packages sent to an unauthorized address or returned without first contacting us may not be processed. 4. Damaged, Defective, or Incorrect Items Please inspect your order after delivery. If your glasses arrive damaged, defective, or different from what you ordered, please contact us as soon as possible at support@migafas.com . Please provide your order number and, where possible, clear photos showing the issue. Our team will review the case to determine the cause of the problem and provide an appropriate resolution. If the issue is confirmed to be caused by MiGAFAS, including incorrect prescription lens production, manufacturing defects, or shipment of an incorrect product, we will take responsibility. For confirmed issues caused by MiGAFAS, customers may request a full refund, including the original shipping fees paid. If returning the product is required, MiGAFAS will cover reasonable return shipping costs. Depending on the circumstances and your preference, we may also offer a free replacement as an alternative resolution. These protections also apply to eyewear with customized lenses. The exclusion of customized lenses from our voluntary 30-day return policy does not remove your rights regarding products that are defective, incorrect, or otherwise fail to meet applicable legal requirements. 5. Exchanges If you would like to exchange an eligible non-customized product for another style, color, or size, please contact us first. Where a direct exchange is available, any difference in price between the original item and the replacement item must be settled before the replacement is shipped. In some cases, the simplest option may be to return the eligible original item and place a separate order for the new item after the return has been accepted. Eyewear with customized lenses is not eligible for exchanges due to personal preference or change of mind. If an exchange or replacement is necessary because of an error caused by MiGAFAS, we will provide an appropriate resolution at no additional cost to the customer. Exchange eligibility is subject to the exclusions and conditions described in this policy and any applicable consumer protection laws. 6. 365-Day Free Replacement Warranty In addition to our standard 30-day return policy, MiGAFAS provides a 365-Day Free Replacement Warranty for covered manufacturing defects. If your eyeglasses develop a covered manufacturing defect within 365 days of the purchase date , we will provide a replacement at no charge, subject to the conditions below. This warranty applies to qualifying manufacturing defects in both customized and non-customized eyewear. Covered by the Warranty Examples of covered manufacturing defects include: Frame breakage attributable to a manufacturing defect during normal use Lens coating peeling or cracking that is not caused by improper cleaning, misuse, or accidental damage Manufacturing defects affecting prescription lenses Not Covered by the Warranty The warranty does not cover: Accidental damage, including drops, impacts, or scratches caused by misuse Loss or theft Damage caused by improper cleaning, handling, or storage Normal wear and tear Cosmetic deterioration resulting from regular use Issues caused by an incorrect, incomplete, outdated, or invalid prescription provided by the customer Errors made by the customer when entering prescription information during checkout Changes in personal preference, dissatisfaction with frame style, or prescription changes unrelated to manufacturing defects The 365-Day Free Replacement Warranty provides a replacement remedy for qualifying manufacturing defects and does not automatically entitle an order to a refund. However, if a refund is required under applicable consumer protection laws or is approved under the provisions for confirmed errors caused by MiGAFAS, the appropriate refund remedy will apply. This commercial warranty is provided in addition to any mandatory statutory rights or legal guarantees available to you under applicable consumer protection laws. 7. Refunds Once we receive your eligible returned item, we will inspect it and notify you of the refund status. If approved, your refund will be issued to your original payment method as soon as reasonably possible. For returns under our voluntary 30-day return policy, refunds are generally processed within 10 business days. Where applicable law requires a shorter or specific refund timeframe, we will comply with that timeframe. Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund to your account. If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at support@migafas.com . Refunds for Customer-Initiated Returns For approved returns of eligible non-customized products due to personal preference or other customer-related reasons, refunds cover the eligible product amount only. Original shipping fees are non-refundable, and return shipping costs are the customer's responsibility. Eyewear with customized lenses is not eligible for refunds due to customer preference under our voluntary 30-day return policy. Refunds Due to MiGAFAS Errors If a refund is approved because of a confirmed error caused by MiGAFAS, including incorrect products, manufacturing defects, or incorrect lens production, we will provide a full refund . The full refund includes: The amount paid for the affected product or order being refunded Any original shipping fees paid for the refunded order MiGAFAS will also cover reasonable return shipping costs when a product return is required. These refund protections apply regardless of whether the lenses were customized. All refunds remain subject to applicable consumer protection laws. Any mandatory consumer rights will take precedence over the limitations of our voluntary return policy. 8. Your Statutory Consumer Rights This Return, Refund & Warranty Policy provides MiGAFAS's voluntary return and warranty benefits and is not intended to exclude or limit any consumer rights that cannot legally be waived. Depending on your country or region, you may have additional rights relating to returns, defective goods, refunds, repairs, replacements, or legal guarantees. The exclusions relating to customized lenses, customer-initiated returns, and non-refundable shipping charges apply only to the extent permitted by applicable law. If any provision of this policy conflicts with mandatory consumer protection law applicable to your purchase, the applicable law will take precedence. For questions regarding a return, refund, exchange, or warranty claim, please contact support@migafas.com .