RETURN & REFUND POLICY

At MiGAFAS, your satisfaction is our priority. We offer a 30-day return policy on eligible items, giving you 30 days from the date you receive your order to request a return.

This website (migafas.com) and the MiGAFAS brand are operated by Mi Gafas Co., Limited, a company incorporated in Hong Kong. Returns, refunds, and warranty claims are handled according to the terms below and any applicable consumer protection laws.

1. Eligibility for Returns

To be eligible for a return, your item must be returned in its original condition, without damage, scratches, alterations, or excessive signs of use.

Reasonable indoor try-on is permitted.

Please return the glasses with their original packaging and included accessories. Proof of purchase or your order number may also be required.

⚠️ Prescription Accuracy Notice

Please carefully review your prescription information before submitting your order, including values such as SPH, CYL, AXIS, ADD, and PD where applicable.

If you realize that incorrect prescription information was submitted, contact us as soon as possible at support@migafas.com.

Before production begins:
We will do our best to modify or cancel your order at no additional charge.

After production has started:
Customized prescription orders generally cannot be modified or cancelled.

Prescription issues resulting from incorrect, incomplete, outdated, or invalid prescription information provided by the customer are not eligible for returns, refunds, or free replacement under our standard 30-day return policy or 365-day warranty, except where otherwise required by applicable law.

2. Return Shipping Costs & Responsibilities

If the Return Is Due to Our Error

If you receive an incorrect, defective, or damaged item, MiGAFAS will cover the reasonable cost of return shipping.

Depending on your location and the circumstances, we may provide a prepaid return shipping label or reimburse approved return shipping costs.

If the Return Is Due to Customer Preference

For an otherwise eligible return requested because of personal preference — for example, choosing an unsuitable frame size or deciding that you do not like the style — the customer is responsible for return shipping costs.

Please note that prescription errors caused by incorrect information supplied by the customer are handled according to the Prescription Accuracy section above and are generally not eligible for return or refund.

Restocking Fees

We do not charge restocking fees ($0) on accepted returns.

Original Shipping Fees

Original shipping charges paid when placing your order are generally non-refundable unless the return results from an error on our part or otherwise required by applicable law.

3. How to Start a Return

To request a return, please contact our customer support team at:

support@migafas.com

Please include your order number and a brief explanation of the reason for your return.

If the item is damaged, defective, or incorrect, we may also request photos to help us evaluate the issue.

Once your return request is approved, we will provide clear instructions explaining where and how to send your package.

⚠️ Important Return Address Notice

Please do not automatically return your glasses to the sender address shown on the original package.

Our returns are handled through designated fulfillment and quality inspection facilities, and the correct return location may differ from the original shipping address.

The appropriate return address will be provided after your return request has been approved.

Packages sent to an unauthorized address or returned without first contacting us may not be processed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your glasses arrive damaged, defective, or different from what you ordered, please contact us as soon as possible at support@migafas.com.

Please provide your order number and, where possible, clear photos showing the issue.

Our team will review the case and provide an appropriate solution, which may include replacement, return, or refund depending on the circumstances and applicable law.

5. Exchanges

If you would like to exchange an eligible product for another style, color, or size, please contact us first.

Where a direct exchange is available, any difference in price between the original item and the replacement item must be settled before the replacement is shipped.

In some cases, the simplest option may be to return the eligible original item and place a separate order for the new item after the return has been accepted.

Exchange eligibility is subject to the same exclusions and conditions described in this policy.

6. 365-Day Free Replacement Warranty

In addition to our standard 30-day return policy, MiGAFAS provides a 365-Day Free Replacement Warranty for covered manufacturing defects.

If your eyeglasses develop a covered manufacturing defect within 365 days of the purchase date, we will provide a replacement at no charge, subject to the conditions below.

Covered by the Warranty

Examples of covered manufacturing defects include:

• Frame breakage attributable to a manufacturing defect during normal use
• Lens coating peeling or cracking that is not caused by improper cleaning, misuse, or accidental damage
• Manufacturing defects affecting prescription lenses

Not Covered by the Warranty

The warranty does not cover:

• Accidental damage, including drops, impacts, or scratches caused by misuse
• Loss or theft
• Damage caused by improper cleaning, handling, or storage
• Normal wear and tear
• Cosmetic deterioration resulting from regular use
• Issues caused by an incorrect, incomplete, outdated, or invalid prescription provided by the customer
• Errors made by the customer when entering prescription information during checkout

The 365-Day Free Replacement Warranty provides a replacement remedy for qualifying manufacturing defects and does not automatically entitle an order to a refund.

This commercial warranty is provided in addition to any mandatory statutory rights or legal guarantees available to you under applicable consumer protection laws.

7. Refunds

Once we receive your eligible returned item, we will inspect it and notify you of the refund status.

If approved, your refund will be issued to your original payment method as soon as reasonably possible. For returns under our voluntary 30-day return policy, refunds are generally processed within 10 business days. Where applicable law requires a shorter or specific refund timeframe, we will comply with that timeframe.

Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at support@migafas.com.

Any applicable non-refundable shipping charges will be deducted from the refund amount. Other exclusions will be handled in accordance with this policy.

8. Your Statutory Consumer Rights

This Return, Refund & Warranty Policy provides MiGAFAS's voluntary return and warranty benefits and is not intended to exclude or limit any consumer rights that cannot legally be waived.

Depending on your country or region, you may have additional rights relating to returns, defective goods, refunds, repairs, replacements, or legal guarantees.

If any provision of this policy conflicts with mandatory consumer protection law applicable to your purchase, the applicable law will take precedence.

For questions regarding a return, refund, exchange, or warranty claim, please contact support@migafas.com.